Alerts
Many times your campaigns have KPIs where a simple mistake or an overlooked metric can lead to a loss in revenue. With the Alert system, you will be able to receive notifications and take action right away.
How to Setup an Alert?
Go to Automation > Alerts
Click + Create Alert Rule
Add a name for your alert
Include a description detailing what you want this alert to do
Set to Active if you want the alert to start right away as soon as you save
Choose which offers or partners should be taken into account for this alert.
If no filters are added, all offers and partners will be considered for the below-configured conditions.
Select the conditions that should be met in order to trigger the alert
For statistics in relation to the above-selected filters and split by the following dimension
Choose the thresholds and whether ALL or ANY need to match
💡Note: If you do not select the Postback Status and leave it empty, then the alert will only consider postbacks with the status Approved
Select the timeframe for the condition
Select what action will be performed at the end
Depending on the dimension you chose in the "For" section, you have different actions to select. Some of these include notifying a user, or partner, changing status, and more.
Click save
Actions
Depending on the conditions you select for the alert to be triggered you will be offered different actions that can be performed automatically. Here is the list:
Overall
Notify User (this action is in every condition)
Notify Admin (this action is in every condition)
Partner
Notify Account Manager
Notify Partner
Changer Partner Status
Offer
Change Offer Status
Offer-Partner
Notify Account Manager
Notify Partner
Changer Access Status
Offer-Sub-Partner
Notify Account Manager
Notify Partner
Changer Access Status
Block Sub ID
Unblock Sub ID - It will unblock the sub IDs that have been blocked by any other alert
What Happens When the Alert is Triggered
When your alert is triggered you will see this red siren icon appear next to your alert name. You will also receive an In-app notification in the top right.
When you open the notification it will provide you with details on the alert as shown below.
You will also see a banner on top of the entity you set the alert for:
💡 Note
Alerts do not take action on archived offers.
Setting Up Notifications
When you click on your username in the top right and then click settings you will be directed toward Account Settings.
Email Notifications
Here you can set up how frequently you will receive emails for Alert notifications:
Once you have set your email preferences, it will send out an email to you when the alert is triggered.
What does your partner receive when you choose to notify them?
When you choose the action to notify the partner, the partner's contacts under the Partner Details > Contacts tab that has the 'Receives Notifications' enabled will receive an email. This email is only sent once per day with the subject headline "Daily Notification Summary for <Organization Name>". They will not see any sensitive details (like notifications sent to users 45, and 11) only what the alert is about or if their access has changed (similar to scheduled changes).
Special Case
If the alert is set on the Offer-Sub-Partner level, and the action is set to Block Sub ID or Unblock Sub ID, then it will create a traffic control rule under the Traffic > Control section like below. See more about Traffic Control here.