Alerts
Many times your campaigns have KPIs where a simple mistake or an overlooked metric can lead to a loss in revenue. With the Alert system, you will be able to receive notifications and take action right away.
How to Setup an Alert
Go to Automation > Alerts
Click + Create Alert Rule
Add a name for your alert
Include a description detailing what you want this alert to do
Set to Active if you want the alert to start right away as soon as you save
Choose which offers, publishers, and advertisers should be taken into account for this alert.
If no filters are added, all offers, publishers, and advertisers will be considered for the below-configured conditions.
Choose the Operation: Not In to exclude values in the filter
Select the conditions that should be met in order to trigger the alert
For statistics in relation to the above-selected filters and split by the following dimension
Choose the thresholds and whether ALL or ANY need to match
💡Note: If you do not select the Postback Status and leave it empty, then the alert will only consider postbacks with the status Approved
Select the timeframe for the condition
Select what action will be performed at the end
Depending on the dimension you chose in the "For" section, you have different actions to select. Some of these include notifying a user, or publisher, changing status, and more.
Click save
💡 Additional Alert Tips
Alerts do not take action on archived offers.
Alert entries are limited to 10,000 entries.
Only entities with stats are considered when checking and sending alerts.
Conversion Rate (CR) = number of conversions for given event/clicks. If no event selected, then it considers all events.
Alert Actions
Depending on the conditions you select for the alert to be triggered you will be offered different actions that can be performed automatically. Here is the list:
Overall
Notify User (this action is in every condition)
Notify Admin (this action is in every condition)
Advertiser
Notify Adv. Account Manager
Publisher
Notify Publisher Account Manager
Notify Publisher
Changer Publisher Status
Offer
Notify Adv. Account Manager
Change Offer Status
Offer-Publisher
Notify Adv. Account Manager
Notify Publisher Account Manager
Notify Publisher
Changer Access Status
Offer-Sub-Publisher
Notify Adv. Account Manager
Notify Publisher Account Manager
Notify Publisher
Changer Access Status
Block Sub ID
Unblock Sub ID - It will unblock the sub IDs that have been blocked by any other alert
Special Case: Offer-Sub-Publisher Level Alert
If the alert is set on the Offer-Sub-Publisher level, and the action is set to Block Sub ID or Unblock Sub ID, then it will create a traffic control rule under the Traffic > Control section like below. See more about Traffic Control here.
What Happens when the Alert is Triggered
When your alert is triggered then you will see this 🚨 red siren icon appear next to your alert name.
You will also receive an 🔔 in-app notification in the top right.
Clicking on the notification will open the notification details about the alert.
You will also see a banner on top of the entity you set the alert for:
Setting Up Notifications
When you click on your username in the top right and then click settings and you will be directed toward Account Settings.
Email Notifications
Here you can set up how frequently you will receive emails for Alert notifications:
Once you have set your email preferences this is what the email will look like when it enters your inbox. (Please note this is just an example email of another Alert Test)
What does Your Publisher Receive?
When you choose the action to notify the publisher, the publisher's contacts under the Publisher Details > Contacts tab that has the 'Receives Notifications' enabled will receive an email. This email is only sent once per day with the subject headline "Daily Notification Summary for <Organization Name>".
They will not see any sensitive details (e.g. notifications sent to users 45, 11) only what the alert is about or if their access has changed (similar to scheduled changes).