An easy way for publishers to stay in contact with their account manager is through Support Tickets. Instead of using multiple chat platforms, you can coordinate all communication through Swaarm. Let's show you how Support Tickets work.
How to use Support Tickets in the Partner Platform
Go to Support in the menu
Click + Create in the top right
Write a title for the ticket
Add your message below
You can even paste screenshots if needed
Click Create
The ticket will be marked as Open
Clicking on the ticket allows you to add an additional response, delete, or close the ticket
Once the account manager replies, you will see on the right side the number of replies increase
Once the ticket has been resolved, the ticket will be marked closed on the left.
