Swaarm

Support Tickets let you communicate directly with your account manager from within the Partner Platform - keeping all communication in one place instead of scattered across email or chat.

ℹ️ If Support Tickets is disabled by your account manager, the feature is hidden, but all historical and active tickets reappear if it's re-enabled later.

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Go to Support in the Partner Platform

Submit your ticket with a description of your issue or question

Your account manager will be notified and can respond or close the ticket

1. Go to Support in the Partner Platform
 
 
2. Click on +Create to add a ticket
 
 
3. Submit your ticket with a description of your issue or question

4. Your account manager will be notified and can respond or close the ticket

Replies from your account manager appear in the same thread. To reply, type your comment in the text box and click Reply.

Filter your tickets by status: Open or Closed. By default, all open tickets are shown.

You can close a ticket once your issue is resolved. Once closed, a ticket cannot be reopened - you'll need to submit a new one if needed.

View your ticket history anytime by filtering for Closed tickets.

- Filter your tickets by status: Open or Closed. By default, all open tickets are shown.
- You can close a ticket once your issue is resolved. Once closed, a ticket cannot be reopened - you'll need to submit a new one if needed.

- View your ticket history anytime by filtering for Closed tickets.

ℹ️ There are no email notifications for ticket replies on either side. To stay on top of updates, check back on the Support page periodically.

Submit support tickets to communicate directly with your account manager from the Partner Platform.

Partner Platform: Support Tickets

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Partner Platform: Support Tickets

Overview

How to Submit a Ticket

Managing Your Tickets