The Rewarded Users section is where you manage users who interact with your rewarded campaigns via the Swaarm Rewarded API. It gives you visibility into each user's activity and lets you handle payments and support communication in one place.
Go to Rewarded Users from the main menu.
Performance tab
The Performance tab shows a consolidated view of all rewarded users and their activity across the selected date range.
Filters
Filter | What it does |
Range | Date range for the data displayed |
Granularity ⚡ | Group data by Day or Month |
Metrics ⚡ | Choose which metrics to display - Profit, Costs, Points, Revenue, Clicks, Impressions, Conversions, Conversion Rate |
Search | Search by user ID or name |
Status | Filter by Active, Pending, Inactive |
Countries | Filter by user country |
Completed Offers | Filter by offers the user has completed |
Rewarded Offers | Filter by rewarded offers assigned to the user |
Account Managers | Filter by account manager |
Table columns
Column | What it shows |
ID | Rewarded user ID |
Name | User name - click to open the user detail page |
Status | Active, Pending, Inactive |
Engaged Offers | Number of offers the user is currently engaged with |
Completeness | Progress bar showing offer completion rate |
Country | User's country |
Performance metrics | Selected metrics (Profit, Costs, Points, Revenue, Clicks, Impressions, Conversions, Conversion Rate) per day/month across the date range |
ℹ️ Click Select Columns to customise the view
Payments tab
The Payments tab shows all payment records for rewarded users — including payment requests initiated by users via the app.
Filters
Filter | What it does |
Created After | Shows payments created after specific date |
Created Before | Shows payments created before specific date |
Rewarded Users | Filter by specific rewarded user id/name |
Payment Methods | Shows selected payment method (Bank, Paypal, Tipalti, etc) |
Status | Filter by payment status: Paid, Approved, Submitted, Requested, Open, Denied |
Actions
+ Create Payment - create a payment record manually for a user
Update Status - bulk update payment statuses
Download CSV - export the current payment list
ℹ️ Unlike publisher payments, rewarded user payments are often initiated by the user themselves via the app. Your team reviews and approves them here.
Support Tickets tab
The Support Tickets tab shows tickets submitted by rewarded users via the app.
Filters
Filter | What it does |
Status | Filter by ticket status: Open, Closed |
Assigned To | Select AM (on default your user id will be selected) |
Rewarded User | Filter by specific rewarded user id/name |
Each ticket shows the title, rewarded user, assigned account manager, and last message timestamp. Click Reply to open the thread and respond.
